Policies

Orders: Orders are generated online and processed offline. We will also accept orders by mail. To do so, fill out an order online just short of giving credit card information. Then, print the screen and mail us the order with payment. Be sure to print the screen during the ordering process, as all shipping information is on the screen. Orders also may be faxed to 612-9713-4915, if prefered; although, we feel online ordering is superior, providing better feedback.

Please note that on accessory and parts orders, delivery times can be as long as 3-4 weeks, or more. Most of these items are shipped from the manufacturers who are notoriously slow in order fulfillment. In cases where we stock the part or accessory, normal shipping policies apply. See below. In some cases, parts have to be double shipped, first coming to us and then re-shipped to the customer. Times can double in those instances.

Payment: Credit cards from Visa, Master Card, American Express, and Bankcard are accepted upto $50 Australian Dollars. We also accept personal cheques, money orders and direct deposits, but merchandise shipments are delayed until funds have cleared our bank. Account details will be forwarded by e-mail after conformation of order.

Shipping: All orders are shipped either UPS, Fedex, DHL, Australia Post, or truck freight, depending on weight and circumstances. Most items are shipped DHL. Australian Post may be used for smaller items. Truck deliveries are restricted to the continental Australia, and are to the tailboard only; customer is responsible for getting shipment to the ground. Basic shipping charges on truck shipments are usually applicable to commercial locations, only. On many items we offer extra cost truck delivery options for residential and liftgate service.

A business address is required for all courier deliveries this covers all items other than spare parts.

Refusal to accept delivery of a freight shipment will incurr the cost of shipping in both directions, as well as a 25% re-stocking fee.

We reserve the right to change the shipping method to better serve customer constraints, or to better ensure package arrival. When processing the order we will notify you of the correct charges, and request authorization to proceed with the order.Many items, but by no means all, ship in 3 to 5 business days upon receipt of orders. Longer times often apply and are sometimes reflected in the product descriptions. Shipping dates are determined by many factors: order processing lead time, stock on-hand, drop-ship lead times, product availability, etc.

Please note that some products are drop-shipped from suppliers who may require an additional 1 to 3 business days lead time. Shipment locations can vary widely and delivery times are affected accordingly.

Warranties: Most products are backed by manufacturer's warranties. In addition, as detailed below, we accept returns within 30 days of products which do not meet customer expectations. Excepted from this policy are products with gasoline motors.

Email Privacy: Only Outdoorking.com sees email addresses supplied with orders. Addresses are only used for order correspondence, shipment notifications, and occasional Outdoorking.com specials advertisements. We may also, on occasion, use postal addresses to notify customers of special savings or new products.

Errors and Omissions: Although we try to be accurate and error free, inevitably mistakes do happen. Please email us at support@outdoorking.com.au if you encounter an error that needs fixing and we'll get on it.

IMPORTANT: Due to circumstances beyond our control, product specifications and prices may change without notice. Also, prices change from time to time reflecting cost of acquisition and our desire to provide good value.

Disclaimer

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